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Energizer Holdings, Inc. National Account Manager eCommerce/Omni in Atlanta, Georgia

What you'll love about this job

Hybrid or Remote Opportunity / Working on Omni Channel / Bonus Structure

This is Energizer Holdings, Inc.

Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we’re a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.

Position Summary

The National Account Manager, eCommerce (Omni Channel) has the accountability for delivering sales, share and margin for strategic eCommerce customers in a defined channel. The position will be responsible for day-to-day Platform Management including developing account strategies and knowing operations and shoppers deeply in order to build and execute effective strategies to drive the battery, lights and auto care categories across all retailer eCommerce platforms in partnership with the Digital Economy team and the Brick & Mortar teams. Requires a self-starter with a curious nature who enjoys the ambiguity and challenge of earning category leadership on ecommerce platforms.


  • Develop eCommerce customer strategy and business objectives; manage KPI achievement

  • Utilize account team overall strategy to develop shared eCommerce objectives and metrics of success / KPIs with account teams; identify growth opportunities based on an understanding of the retailer eCommerce platform

  • Develop and execute Annual Business Plans that efficiently achieve and stretch customer and Energizer eCommerce goals / objectives

  • Manage monthly reporting and recommendations to deliver expected sales and share growth

  • Serve as primary point of contact to eCommerce platforms, attend key meetings as the Energizer eCommerce expert and develop relationships at every level

  • Acquire an understanding of key customer needs and driving inputs into their algorithm in order to build competencies to win online

  • Regularly review / update learnings and successes of executed tactics; share out to the COE

  • Execute across the value chain to deliver customer strategy and achieve objectives

  • Provide full-time focus on driving digital business at defined customers

  • Take accountability for digital shelf placement media to steer team activity and make daily spend decisions

  • Collaborate with Commercial team to deliver best-in-class eCommerce assortment and communicate regularly with Commercial teams to manage channel conflict / ensure alignment across the channel

  • Collaborate with Digital Media Lead to execute placement and visibility strategies and monitor the effectiveness of media spend making daily adjustments as needed

  • Collaborate closely with eCommerce Content and Syndication Specialist to drive written and visual customer-specific digital media creative / copy and syndication

  • Ensure product keyword listings, product page content, etc. are optimized for search rankings

  • Collaborate with Shopper / Brand Activation team to align online and in-store promotion activity

  • Own online item setup and out of stock management for strategic accounts

  • Communicate marketplace and competitive knowledge regularly with COE stakeholders to recommend tactic adjustments and share learnings

  • Drive test and learn pilots for eCommerce platforms

  • Liaise with insights lead to share learnings and optimize both in-store and online shopper experience

  • Share best practices and learnings with the eCommerce Acceleration team

  • Liaise with functional teams as needed to service the account and minimize channel conflict

  • Drive customer eCommerce relationships internally and externally

  • Foster strong relationships with customer buying teams and key internal support teams

  • Attend trade meetings and trade conferences

  • Communicate customer eCommerce results

  • Provide, monthly and quarterly updates to metrics of success

  • Drive .com execution, spend decisions

  • Guide eCommerce Acceleration team to make digital shelf presentation / navigation decisions

  • Work with eCommerce Analytics team to leverage insights to manage forecasting, in-stock rates, fill rates, compliance, etc. and to provide customer support (logistics, order processing, fulfillment)

  • Drive eCommerce relationships internally and externally

  • Foster strong relationships with customer buying teams and key internal support teams

  • Attend trade meetings and trade conferences

  • Communicate eCommerce results

  • Provide weekly, monthly or annual updates to metrics of success

  • Develop annual eCommerce category business plans and targets; gain Customer Team alignment and support

  • Achieve category-specific KPI targets

  • Manage item catalog, including item level management, new item setup, product detail page optimization

  • Manage travel and expense budget

  • May perform additional duties as assigned

What we are looking for

  • 4 year Bachelor’s Degree

  • 3-5 years related work experience

  • eCommerce account management experience preferred

  • Ability to influence change without direct ownership

  • Ability to make fast decisions and operate in a test and learn environment

  • Positive attitude and ability to set and achieve goals

  • Ability to take initiative and self-direct

  • Ability to balance Customer, Consumer, and Shareholder perspectives at the same time

  • Ability to intelligently challenge convention, influence decisions, and drive change

  • Ability to take initiative and self-direct

  • Significant sales/ecommerce experience

  • Ability to manage budgets and drive toward KPIs

  • Experience analyzing and managing eCommerce platforms/ businesses

  • Organic, Paid Search optimization preferred

  • Negotiation (Customer Contracts, Annual Terms, Promotional Engagements)

  • Category Management (Pricing Analysis, Assortment Analysis, Market Share Analysis) helpful

Come join us!

Energizer is an equal opportunity employer, and we prohibit discrimination based on age, colour, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.