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Energizer Customer Service Analyst in Cairo, Egypt

This is Energizer Holdings, Inc.

Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues come from many backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we’re a global organization, you will always have opportunities to learn, grow and develop in your career. And we support flexible working arrangements wherever possible.

Position Summary

Responsible for providing exceptional customer service to meet order fulfillment and enquiries.

Other responsibilities include prepare data analyst and KPI report in related to Customer Service and able to drive continuous improvement.

Responsibilities

  • Responsible for service level performance, and ability to deep dive for service level improvement.

  • Responsible to manage and process all order exceptions & deductions working with various parties (eg. Credit block, Product withdrawal/returns, Distribution shortage/ damaged). Generate/Issue Credit/Debit Note if necessary.

  • Monitor OOS/POOS and work closely with Demand & Supply Planner to ensure on time product availability/POOS communication

  • Monitor Phase in/Phase out with Demand & Supply Planner to ensure on-time clearance without SLOB risk

  • Maintains and ensure that customer order forms are updated and reflect correct product details and pricing. (Excel Order Forms)

  • Super user of Iscala / SAP OTC module

What we are looking for

  • 3+ years relevant work experience in order management and customer service.

  • Working knowledge of Order to Cash system

  • Preferably strong user in SAP, iScala or large scale ERP environment

  • Experience working in a matrix environment in a global multi-national company, remote reporting structure and experience in projects would be advantageous.

  • Independent and meticulous, results-oriented, detailed, accurate personality

  • Good communication and interpersonal skills, clear written and oral English language skills

  • Able to collaborate with colleague on operational issues and escalate to Assistance Manager /Manager if necessary.

  • Create positive working relationship with external and internal parties.

  • Able to communicate and bridge through Commercial on specific ad hoc requirement/ complaints

  • Customer Focused in terms of putting full dedication in meeting the needs of internal and external customer

  • Problem-Solving in terms of able to approach problems from different perspectives & persevering to find a solution

  • Priority Setting in terms of able to prioritize activities based on downstream impact & adds value to the wider business

Energizer is an equal opportunity employer, and we prohibit discrimination based on age, colour, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.

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