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Energizer Holdings, Inc. Coordinator, Customer Service & Logistics in Ciudad de Mexico, Mexico

This is Energizer Holdings, Inc.

Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we’re a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.

Position Summary

In this role, you will oversee a range of responsibilities including managing various modes of transportation, warehousing, credit note processing, returns, rejections, and reverse logistics. This includes negotiating contracts with third-party logistics providers (3PLs) and enhancing carrier relationships to boost operational performance. You will play a crucial part in daily warehouse operations, ensuring efficient planning and executing activities for daily inventory reconciliation. Addressing operational queries from customer service and assisting in troubleshooting system issues will also be part of your responsibilities. Managing internal and external customer expectations to maintain smooth operations is key.

You will coordinate and support invoicing while delivering continuous information services to the Sales department. This supports an efficient operation aligned with user needs, optimizing resource availability, and enhancing transparency through system reporting to manage requirements from the company's different areas.


Specific Accountabilities

  • 3PL Relations and Negotiations : Manage contracts and relationships with 3PLs, ensuring cost-effective and efficient operations.

  • Carrier Engagement : Collaborate with carriers to tender orders and consolidate customer orders, meeting or exceeding customer requirements at the best possible cost.

  • Optimization Planning : Develop joint plans with 3PLs for transportation and warehouse data analysis to identify improvements and savings. Ensure timely system receipts and order closures for national and international freight.

  • Budget Management : Assist the supply chain department in meeting annual budgets through trend analysis and savings plans.

  • Continuous Improvement : Generate and follow through on continuous improvement initiatives, conducting monthly business reviews and supporting fill rate management, focusing on top customers.

  • Rejections and Returns Analysis : Conduct in-depth analysis of rejections and returns inventory, providing support to the accounts receivable department for credit notes.

  • Inventory Oversight : Lead weekly reconciliation inventory meetings and action plans. Implement an annual wall-to-wall inventory plan and adjustments record.

  • Inbound Transit : Compile and share inbound material information to 3PL, ensure EDI transmissions are executed, and confirm system receipt in SAP. Communicate in an efficient and timely manner inbound material discrepancies to suppliers and company planners. Follow through on supplier settlements in coordination with accounts payable.

  • Order Review : Thoroughly review order information, ensuring all documentation is complete and accurate.

  • Billing and Invoicing : Review orders based on pricing, discounts, promotions, sales policies, sales programs, and sales plans. Prioritize invoices and check them against Sales Area conditions.

  • Efficiency : Perform tasks in accordance with company accounting procedures and policies, ensuring high levels of effectiveness and efficiency.

  • Order Processing : Receive daily orders, export them into SAP, validate their accuracy, and prevent billing errors.

  • Record Keeping : Maintain in an organized and classified manner accurate records, billing reports, and related information, free from errors.

  • Order Coordination : Review, analyze, and process orders with 3PL. Ensure the execution of such orders by the 3PL.

  • Audit Support : Generate, control, and check fiscal documents (invoices/credit memos), along with their corresponding material movements (end to end process) for auditing purposes. Report any inventory issues detected during the billing process.

  • Performance Measurement : Proficiency in developing and maintaining performance indicators to track task progress and efficiency.

  • Policy Adherence : Ability to stay updated with and implement changes in billing policies and procedures.

  • Client-Centric Approach : A commitment to delivering high-quality service to internal clients (sales area) by ensuring timeliness and responsive communication.

  • Customer Satisfaction : A dedication to providing excellent service and cultivating a positive perception of the billing division among external customers.

  • Confidentiality : A strong commitment to maintaining the confidentiality and security of sensitive information.

  • Task Compliance : Consistently meeting tasks and duties as outlined in the manual while striving for excellence.

  • Flexible Responsibilities : Execute various activities, tasks, and duties as assigned by the company to achieve the company’s current objectives.

What we are looking for

Required Skills and Experience

  • Bachelor’s degree in business, Supply Chain Management, or Logistics.

  • Strong analytical skills.

  • Excellent written and verbal communication.

  • Self-motivated.

  • Proficient in Microsoft Excel, PowerPoint, Word, and Access. SAP knowledge is essential.

  • Minimum 1 year of experience in roles related to customer service.

  • Completion of a pre-graduate technician program or a degree in administration.

Preferred Skills and Experience

  • Experience in warehousing (ERP).

  • Proficiency in SAP or other invoicing systems.

  • Ability to work in a cross-functional team environment.

Come join us!

Energizer is an equal opportunity employer, and we prohibit discrimination based on age, colour, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.