Energizer Senior Associate, Customer Supply Chain in Danbury, Connecticut
This is Energizer
At Energizer Holdings, we are passionate about bringing our brands and products to the world better than anyone else. It’s our passion and drive that makes us proud stewards of iconic brands including AC/Pro, Armor All, Energizer, Rayovac and STP, part of our broad portfolio of products that millions of consumers know, trust, and rely on every day.
When you come to work here, you’ll quickly see that we love what we do, we care about each other, and we continuously learn and improve to meet the needs of our customers and consumers around the world.
We have talented colleagues around the world with varied skillsets, backgrounds and experiences, and we embrace this diversity because it’s a big part of what helps us deliver results to grow the company. Whatever your specialty, you'll find that excelling at Energizer provides opportunities to grow in ways you never expected.
Come join our team!
Reports to the Manager, Auto Care Customer Supply Chain. The Senior Associate, Customer Supply Chain team member is responsible for maintaining seamless order flow from order to delivery by working closely with our customers, commercial team, warehouse, transportation and Supply Chain teams.
Understand key Auto Care supply chain processes (i.e. order fulfillment, DC operations, transportation, manufacturing, planning, and forecasting)
Work as the liaison for the commercial team and the customer to deliver on service levels and day to day account management
Adhere to order management principles defined by Auto Care
Primary contact for Auto Care customers
Process customer orders in the SAP system throughout the entire order to cash process
Resolve all order issues including material availability, pricing, and returns within the SAP environment and through a partnership with cross-functional teams
Provide professional and effective communication with Auto Customers and internal cross-functional teams
Make professional decisions to assess the impact of tactical actions for Auto Care business results
Provide reporting and analytics on key performance indicators and business results
Key contributor in the project work for seamless execution of our order to cash process as they evolve
Analyze orders and inventory to ensure end customer orders meet service level goals (on-time, in full, error-free)
Proactively communicate to customers and cross-functional partners on product shortage issues or order delays
Maintain orders to meet or exceed the customer expectations
Work closely with planning, deployment and distribution centers to facilitate high case fill and on-time delivery metrics
Collaborate with commercial team to ensure optimized customer value and relationships
Track order in transit and communication to the customer
Required Skills and Experience
High school diploma
Minimum of 5 years of customer service experience
SAP order to cash experience
Proven ability within customer service and logistics
Proficiency with Microsoft Office applications
Strong interpersonal skills with the ability to develop effective customer, vendor, and teammate relationships
Advanced problem-solving skills
Highly effective oral/written communication skills
Ability to interact positively with centralized and decentralized teammates
Analytical skills/abilities to analyze data from various systems
Fact base decision making
Preferred Skills and Experience
Working Relationships & Environment
- Reports to Manager, Auto Care Customer Supply Chain. Key relationships internally will include area commercial teams, operations manufacturing, other regional Global Supply Chain leadership teams.
- Flexible work locations and arrangements
An Offer to Grow On
Come join us!
Energizer offers a competitive total rewards package which includes a range of health, wellness and retirement savings coverage, paid time off and holidays, and many opportunities to learn, develop and grow. At Energizer, you’ll have the opportunity to contribute and make an impact every single day.
Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.