Energizer Engineer II, Onsite End-User Computing in Depok, Indonesia
This is Energizer Holdings, Inc.
Energizer Holdings is leading the charge to connect our brands, our people and the products we offer to the world more than anyone else. Together, we’re creating a game plan for the future – one that defines where and how we’ll play, and what it takes to win.
Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared values and passion for winning make us one team. Whatever your specialty, you’ll find that excelling at Energizer Holdings provides opportunities to grow in ways you never expected.
Based at our plant at Cimanggis, Depok, this position is a key member of the Global Information Technology Infrastructure team responsible for delivering IT services within the end-user computing environment and providing technical assistance to business users in Energizer Indonesia. This position is also accountable for triaging end user issues, as well as resolution of IT assets and office automation issues, including PCs, printers, mobile devices and networks.
End-User Computing Support
Provide hardware/software support, including responsibility for IMAC, Desktop, Laptop, Printer, Mobile Devices, etc.
Research and resolve technical issues within agreed SLA KPI targets using global standard ticketing tool, and assist in problem analysis and reporting
Provide audio visual support, including Boardroom/Quarterly Meeting support
Support non-managed line of business applications
Provide Smarthands support for network and server teams, including providing onsite support, maintenance, backup and recovery of local network, server and voice communication resources
Provide PC user training
Provide white-glove support for VIP’s
Serve as IT Disaster Recovery POC for location
IT Asset Management
Manage PC/Printer Site Assets, including site maintenance of inventory for PC/Printers, management of PC disposal, management of network printer / queue, and physical PC and printer placement and moves
Coordinate with IT Purchasing for inventory refresh, and serve as site purchaser for peripheral devices
Maintain spare parts inventory
Monitor data networking, server computing, and voice communication assets for site
Technology Solution Deployment & Enhancement
Deploy and install physical assets, including determining local staging requirements, coordinating with business, and completing testing activities
Pro-actively review and refine the installed system to achieve a stable production environment, make improvements as needed and ensure compliance with audit, statutory and corporate policies and standards
Complete assigned project deliverables, including conducting Software/Application compatibility testing
Stay abreast of industry trends and recommend areas of improvement
IT Compliance & Audit
Help drive adherence to global IT policies and standards
Contribute to IT audits
Required Skills and Experience
Diploma or ‘A’ Level qualifications
At least 4 years of experience in in related areas, or equivalent education or combination of education and experience
Knowledge of desktop end-user technologies and troubleshooting, including PCs, virus / malware protection, iOS, Android, Windows Phone, Windows 10
Experience supporting office automation software and tools including MS Office 365 suite
Desire to stay abreast of best practices and technologies that affect the business and ability to retain new skills
Advanced problem solving skills and the ability to develop creative solutions proactively
Excellent written and oral communications skills, including ability to document issues and resolutions
Excellent interpersonal skills and customer focus with ability to work collaboratively and deliver high-quality outcomes for IT and non-IT colleagues
Team player with ability to work independently in a distributed work environment with flexibility to handle on-call responsibilities
An Offer to Grow On
Energizer offers a competitive compensation package which includes medical and retirement savings coverage, paid holidays. Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.