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Energizer Customer Service Associate in Erkrath, Germany

This is Energizer

At Energizer Holdings, we are passionate about bringing our brands and products to the world better than anyone else. It’s our passion and drive that makes us proud stewards of iconic brands including AC/Pro, Armor All, Energizer, Rayovac and STP, part of our broad portfolio of products that millions of consumers know, trust, and rely on every day.

When you come to work here, you’ll quickly see that we love what we do, we care about each other, and we continuously learn and improve to meet the needs of our customers and consumers around the world.

We have talented colleagues around the world with varied skillsets, backgrounds and experiences, and we embrace this diversity because it’s a big part of what helps us deliver results to grow the company. We support flexible working arrangements wherever possible. Whatever your specialty, you'll find that excelling at Energizer provides opportunities to grow in ways you never expected. Come join our team!

Position Summary

As Customer Service Associate, you will contribute to the team’s achievement of the objectives set for Customer Supply Chain. This opportunity will allow you to actively demonstrate our corporate vision of outstanding customer service to all stakeholders through effective order management and the development of trusting relationships with all our customers, especially those under your responsibility.

Accountabilities

  • Order Management – Receipt and entry of orders with a high level of accuracy; evaluation of product availability; managing/controlling and agreeing with the customer any product substitutions and backorders; return management.

  • Delivery and Transport – Management of special customer requests; management of delivery priorities and monitoring of workflows with the 3rd party warehousing providers; ensure customers are informed about delivery times and delays.

  • Respond to customer enquiries, claims and complaints within agreed response times (via phone and emails)

  • Develop an understanding of the specific customer needs from packing requirements through to transportation needs.

  • Proactive use of daily/weekly/ monthly reports to drive actions for own accounts and identify opportunities for the continuous improvement of daily activities; follow up, discuss any challenges faced with the CSM to enable issue resolution and allow orders to be delivered on time and in full.

  • Work collaboratively with all stakeholders in the Supply Chain and with other Energizer functions – Supply and Demand Planning to manage critical product availability issues; Finance/Controlling to resolve queries re-Order to Cash process

  • Work proactively on the continuous personal development that also supports business objectives (through taking on new projects, cross departmental activities)

Required Skills and Experience

  • Graduate level or equivalent

  • Experience and knowledge of SAP Supply Chain environment

  • Previous experience in a similar Customer Service role

  • German and English fluent (written and spoken), French language would be a plus (working proficiency level)

  • Proficient with Microsoft Office tools, especially Excel

  • Ability to work as part of a team as well as on own initiative.

  • Highly organized and able to manage deadlines effectively and efficiently.

  • High levels of attention to detail

  • Flexible and responsive working style

  • Good communicator with an excellent telephone manner

  • Tenacity, common sense, own initiative, proactivity

Come Join Us!

Energizer offers a competitive total rewards package which includes a range of health, wellness and retirement savings coverage, paid time off and holidays, and many opportunities to learn, develop and grow. At Energizer, you’ll have the opportunity to contribute and make an impact every single day.

Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.

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