Energizer Customer Account Analyst (9 month FTC) in High Wycombe, United Kingdom
This is Energizer Holdings, Inc.
Energizer Holdings is leading the charge to connect our brands, our people and the products we offer to the world more than anyone else. Together, we’re creating a game plan for the future – one that defines where and how we’ll play, and what it takes to win.
Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared values and passion for winning make us one team. Whatever your specialty, you’ll find that excelling at Energizer Holdings provides opportunities to grow in ways you never expected.
Energizer are seeking a customer orientated Account Analyst to manage and maintain excellent client relationships. This exciting opportunity will allow you to be the first line of communication for Energizer and enable you to demonstrate our corporate vision of outstanding customer service to all through effective order management and building lasting relationships with customers, especially those under your responsibility.
The position will be a 12 month contract, full and part time (4 days a week minimum) considered.
Support the Order Management process by acting as an escalation point for UK / Nordic sales team and customers.
Work collaboratively with Shared Service Centre to provide the right level of service and focus for priority accounts.
Processing of customer orders with a high level of accuracy ensuring product availability and managing order transportation.
Understanding specific customer needs from packing requirements through to transportation and lead time management.
Management of any customer returns.
Ensuring accurate customer profiles are maintained on database.
Proactive customer engagement. For example, managing expectations on product availability, delivery times and delays and dealing with issues related to sales over forecast.
Respond to all customer queries and complaints within agreed response times.
Use daily/weekly/monthly reports to drive decisions.
Work collaboratively with Supply and Demand Planning teams to manage product availability issues
Working with Accounts Receivable team to deal with queries effectively.
Seeking to review and implement continuous improvement to day to day role ensuring best practice always maintained.
Continuously strive to achieve personal development supporting business objectives.
- Build an understanding of the North West Europe retailers and marketplace
Required Skills and Experience
Educated to a minimum of “A level” or equivalent to include English and Maths
Highly developed IT skills and proficient with Microsoft Office tools
Ability to work as part of a team as well as on own initiative
Passionate about customer service
Highly organized and able to manage deadlines effectively and efficiently
High levels of attention to detail
Flexible and responsive working style
Good communicator with an excellent telephone manner
Tenacity, common sense
Preferred Skills and Experience
Graduate level or equivalent, desirable
Experience and knowledge of the SAP system
Experience of working within a similar business environment – FMCG
Previous experience in a similar Customer Service role
An Offer to Grow On
Energizer offers a competitive compensation package which includes medical and retirement savings coverage, paid holidays. Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.