Energizer Customer Supply Chain Manager – UK / Nordics HUB in High Wycombe, United Kingdom
This is Energizer Holdings, Inc.
At Energizer Holdings, we are passionate about bringing our brands and products to the world better than anyone else. It’s our passion and drive that makes us proud stewards of iconic brands including AC/Pro, Armor All, Energizer, Rayovac and STP, part of our broad portfolio of products that millions of consumers know, trust, and rely on every day.
When you come to work here, you’ll quickly see that we love what we do, we care about each other, and we continuously learn and improve to meet the needs of our customers and consumers around the world.
We have talented colleagues around the world with varied skillsets, backgrounds and experiences, and we embrace this diversity because it’s a big part of what helps us deliver results to grow the company. Whatever your specialty, you'll find that excelling at Energizer provides opportunities to grow in ways you never expected.
Come join our team!
Reporting to the Senior Director of International Supply Chain – Modern Markets. Customer Supply Chain Manager UK/Nordics, will lead the UK/Nordics customer supply chain team for Energizer, to support the corporate vision of maximizing value to the consumer and providing outstanding service levels to our trading partners through effective customer relationship management, order management, appropriate financial controls, efficient and responsive supply chain processes.
This position plays critical role in bridging requirements of commercial sales functions with supply chain capabilities to efficiently deliver the markets P&L.
Lead local customer service organization and processes within the framework of UK/Nordics to support local business objectives.
Drive sustained achievement of expected customer service levels
Cooperate with shared service centre in Warsaw and Malaysia to manage efficiently the order to invoice process by implementing best practices for process & organization. Ensure that customer enquiries, claims and complaints are responded in a prompt manner and returns/credit/debit notes are followed up regularly and timely. Monitor and adjust processes and needed skills.
Delivery and transport
Working with shared service centre on returns management
Master data management
Execution of critical SOX control processes
Manage the integration of new and existing customers with the business through EDI, through collaboration with ENR colleagues and third-party providers.
Act as the local supply chain representative to support local sales management on supply chain issues: warehouse and logistics, cost implications, continuous improvement initiatives.
Customer Supply Chain Manager will need to actively participate in meetings with the third-party warehousing provider and carriers as well as performance meetings with supply chain senior leadership to discuss service level, root cause analysis and initiatives/process improvement
Develop customer relationships by identifying key-contacts and counterparts with customers. Assess customer systems, procedures and constraints and conduct customer service meetings. Agree measures of service levels and participate in multi-functional teams in contact with customers. Develop and manage joint projects with customers.
Co-lead with sales analysis/rejection process of customers compensation request/penalties related to Supply Chain deficiencies.
Develop and support personal development plans with direct reports to optimize business delivery and future talent pool.
Manage a team of 2 - 3 Customer Account Analysts
Service level measures including case fill rate, cuts, and key customer OTIF/DIFOT
Cost management for customer supply chain team
Achievement of value to serve initiatives
On time completion of activation/promotion activities or customer/business projects
Metrics reporting and continuous improvement
Timely customer response
Cross functional representative of supply chain to business functions
Required Skills and Experience
Educated to University degree
Strong knowledge of supply chain and associated systems (e.g. SAP, EDI)
Proven track record within sales, customer service or supply chain
Strong customer service and cost optimization focus
Very good communicator (both written and verbal)
Able to hold self and others accountable – to take ownership of rapid change management
Results oriented – able to deliver results in the fast-moving environment
Analytical and problem-solving skills
Negotiation and influence skills
Cross-functional teamwork and leadership
Strong business and financial acumen
Self- starter – able to work on own initiative
Knowledge of the local market, trading structures and contract law will be an advantage
An Offer to Grow On
Energizer offers a competitive total rewards package which includes a range of health, wellness and retirement savings coverage, paid time off and holidays, and many opportunities to learn, develop and grow. At Energizer, you’ll have the opportunity to contribute and make an impact every single day.
Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.