Energizer Consumer Services Representative in Middleton, Wisconsin

This is Energizer

Energizer Holdings is leading the charge to connect our brands, our people and the products we offer to the world more than anyone else. Together, we're creating a game plan for the future – one that defines where and how we'll play, and what it takes to win.

Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared values and passion for winning make us one team. Whatever your specialty, you'll find that excelling at Energizer Holdings provides opportunities to grow in ways you never expected.

Position Summary

In this position, you will act as the primary contact for Rayovac consumer warranty as well as Rayovac products.  Duties include:  receiving and resolving incoming telephone, written, and electronic communications from consumers; providing product information and assisting with problem resolution, periodically receive product returns, enter paperwork, and respond to consumer emails.  

Specific Accountabilities

Primary Duties and Responsibilities

• Handle all inbound consumer warranty calls for Rayovac

• Resolve written and electronic communications

• Process daily Consumer return paperwork in Consumer database

Required Skills and Experience

Education and Experience Profile

One to two years business college degree with prior customer service/contact experience, or equivalent relevant experience.

Required Skills

• Excellent telephone and communication skills (both oral and written).

• Organizational skills.

• Computer and typing skills averaging 40wpm.

• Ability to multi-task.

• Ability to work in a fast-paced, dynamic work environment.

 

Working Relationships & Environment

Working Relationships

• Marketing

• Finance

• Sales


Work Environment

Working conditions are normal for an office environment.

An Offer to Grow On

Energizer offers a competitive compensation package which includes medical and retirement savings coverage, paid holidays. Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.