Job Information
Energizer Holdings, Inc. Analyst, Customer Supply Chain in Petaling Jaya, Malaysia
What you'll love about this job
Hybrid role
Exposure to different market - Latin America and China
This is Energizer Holdings, Inc.
Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we’re a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.
Position Summary
The Customer Supply Chain Analyst must be a fast-paced and meticulous professional who can manage International Distributor Markets’ orders. The role will be responsible for customer responses & order fulfilment in the centralized setup to serve International Distributor Markets, check and clear all order exceptions and work with key stake holders to resolve any issues arising related to order fulfilment.
Responsibilities
Provide superior customer service to the customers by ensuring timely communication about order status and following up on enquiries and requests for information in a timely and professional manner.
Ability to resolve supply and/or OTC problems quickly and with minimal disruption; and escalate abnormalities if any.
Meet agreed Service Level Fulfillment metric and take the necessary escalation protocol should there are major supply issues (delay, disputes etc).
Coordinate with Supply Team, Third Party Suppliers and Logistics Service Providers to ensure orders are served on time
Lead and coordinate the complaint process for order-related complaints in a timely and professional manner.
Compile and collate data for reporting purposes.
Continuously seek ways and means to enhance/improve ways of working
Work closely with CSC Assoc Manager/Manager on ad hoc issue that arises.
Preferably: Super User of SAP/iScala OTC Module.
What we are looking for
Ideally 5+ years relevant work experience in order management and customer service.
Working knowledge of Order to Cash system
Preferably strong user in SAP, Iscala or large-scale ERP environment
Experience working in a matrix environment in a global multi-national company would be advantageous.
Independent and meticulous, results-oriented, detailed, & accurate
Good communication and interpersonal skills, clear written English language skills
Ability to support working on public holidays and given replacement in lieu
Come join us!
Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, veteran status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.