Energizer Customer Service Analyst (Korean Speaking) in Petaling Jaya, Malaysia
This is Energizer Holdings, Inc.
Energizer Holdings is leading the charge to connect our brands, our people and the products we offer to the world more than anyone else. Together, we’re creating a game plan for the future – one that defines where and how we’ll play, and what it takes to win.
Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared values and passion for winning make us one team. Whatever your specialty, you’ll find that excelling at Energizer Holdings provides opportunities to grow in ways you never expected.
Not all Customer Services roles are the same!
If you enjoy working in a new team, new environment, new role where your voice will be heard, your hard work will be appreciated, and your independence will be valued, keep reading.
Operating in 160 countries worldwide through our flagship battery brands - Energizer & Eveready - we are a global leader in power solutions.
You’ll be trained on our EDI technology to process customer orders ensuring that the orders are received in our warehouse and fulfilled to our customer stores in your assigned country and around the rest of the Asia Pacific region.
You should be capable of working independently and have a strong sense of self-motivation and discipline. You should also be willing to lend support and companionship to your colleague and be prepared to support training for future team members as the team grows.
The Customer Service Analyst must be a fast-paced and meticulous professional who has the ability to manage large volume of orders. In this role, you will ensure all orders are process within a day. You will check and clear all EDI order errors which include lead time, cost variances and short delivery dates. You will work with in-market customer service colleagues to resolve any issues arising in the market, or IT for technical issues.
You will be based in The Pinnacle located at Sunway. This is a hands-on role and will require a person who is meticulous and independent.
Accountable to track order status on a daily basis ensuring that all orders are visible at all stages through the process.
Ensure sales orders received from the market are being processed within agreed service level.
Ensure EDI error messages are being reviewed and resolve timely manner. This include escalate order issue to the market customer service / supply chain or IT to resolved, if necessary.
Accountable to ensure Sales Order / Credit and Debit Note is processed within the cut off time.
Work closely with market customer service and supply chain team regularly of any order processing issue.
Provide weekly feedback to manager of any order processing issue.
Maintain daily, clear KPI measures that are visible, have trigger limits and lead to action plans if not on-track.
Providing coaching and guidance for new team members in terms of SOP, and knowledge transfer.
Partner with Internal Stakeholder to provide sound customer service
Provide superior customer service to the market by following up on enquiries and requests for information in a timely and professional manner.
Compile and collate data for reporting purposes.
Proactively develop relationships with other internal stakeholders.
Work independently with SC Managers on ad hoc issue that arises.
Ability to resolve supply and/or OTC problems quickly and with minimal disruption; and escalate abnormalities if any.
Lead and coordinate the complaint process for all complaints in a timely and professional manner.
Contributes to a smooth and efficiently run of office by completing all daily activities within the required deadlines.
Continuously seek ways and means to enhance/improve existing manual and electronic order entry process and procedures.
Required Skills and Experience
Ideally 5+ years relevant work experience in order management and customer service.
Experience in processing a large volume of orders and supporting multiple countries
Working knowledge of Order to Cash system
Preferably strong user in SAP, iScala or large scale ERP environment
Experience working in a matrix environment in a global multi-national company would be advantageous.
Independent and meticulous, results-oriented, detailed, accurate personality
Good English communication and interpersonal skills, with additional language proficiency in Asian language (eg. Mandarin, Korean) a plus
Ability to support working on public holidays and given replacement in lieu
Working Relationships & Environment
Reporting to Customer Service Manager - APAC Order Processing Center, this role will work closely with In-market Customer Service Team and work across functions such as Supply Planning, Demand Planning, Commercial and Finance team.
An Offer to Grow On
Energizer offers a competitive compensation package which includes medical and retirement savings coverage, paid holidays. Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.