Energizer Customer Service Analyst (Night Shift) in Petaling Jaya, Malaysia
This is Energizer Holdings, Inc.
Energizer Holdings is leading the charge to connect our brands, our people and the products we offer the world more than anyone else. Together, we're creating a game plan for the future – one that defines where and how we'll play, and what it takes to win.
Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared values and passion for winning make us one team. Whatever your specialty, you'll find that excelling at Energizer Holdings provides opportunities to grow in ways you never expected.
This is an excellent opportunity to join us as we continue to build our centralized Customer Services Team at The Pinnacle, Sunway. You will be part of a team that supports the Asia Pacific region, and have a work arrangement of 10pm-7am (Sunday night to Friday morning) We will also be extending training at the start of your employment.
Key in sales orders received from the market
Ensure order is processed within the cut off time
Maintain and clear EDI errors daily
Escalate order (processing) issues to the market Customer Service and Supply Chain Teams to resolve the issues
Inform the IT team of any order or system issues and ensure it is resolved
Processing of credit notes and debit notes.
Provide weekly feedback to manager on any order processing issue
Required Skills and Experience
At least 3 years of relevant work experience in order processing preferably within the FMCG Sector
Experienced in processing a large volume of orders and supporting multiple countries
Working knowledge of order to cash system
Strong user in SAP, iScala or large scale ERP environment
Experience working in a matrix environment in a global multi-national company would be advantageous
Independent and meticulous
Good communication and interpersonal skills, clear written English language skills
Results-oriented and detailed with a high level of accuracy
Ability to support working on public holidays and given replacement in lieu
An Offer to Grow On
Energizer offers a competitive compensation package which includes medical and retirement savings coverage, paid holidays. Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.