Energizer Holdings, Inc. Engineer II, End-User Computing in Petaling Jaya, Malaysia
This is Energizer Holdings, Inc.
Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we’re a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.
This position is a key member of the Global Information Technology Infrastructure team responsible for delivering IT services within the end-user computing environment and providing technical assistance to business users in Energizer Malaysia, Philippines and Korea. This position is also accountable for triaging end user issues, as well as resolution of IT assets and office automation issues, including PCs, printers, mobile devices and networks
End-User Computing Support
Provide hardware/software support, including responsibility for IMAC, Desktop, Laptop, Printer, Mobile Devices, etc.
Research and resolve technical issues within agreed SLA KPI targets using global standard ticketing tool and assist in problem analysis and reporting.
Provide audio visual support, including Boardroom/Quarterly Meeting support.
Support non-managed line of business applications.
Provide Smarthands support for network and server teams, including providing onsite support, maintenance, backup and recovery of local network, server, and voice communication resources.
Provide PC user training.
Provide white-glove support for VIP’s.
Serve as IT Disaster Recovery POC for location.
IT Asset Management
Manage PC/Printer Site Assets, including site maintenance of inventory for PC/Printers, management of PC disposal, management of network printer / queue, and physical PC and printer placement and moves.
Coordinate with IT Purchasing for inventory refresh and serve as site purchaser for peripheral devices.
Maintain spare parts inventory.
Monitor data networking, server computing, and voice communication assets for site.
Technology Solution Deployment & Enhancement
Deploy and install physical assets, including determining local staging requirements, coordinating with business, and completing testing activities.
Pro-actively review and refine the installed system to achieve a stable production environment, make improvements as needed and ensure compliance with audit, statutory and corporate policies and standards.
Complete assigned project deliverables, including conducting Software/Application compatibility testing.
Stay abreast of industry trends and recommend areas of improvement.
IT Compliance & Audit
Help drive adherence to global IT policies and standards.
Contribute to IT audits.
What we are looking for
Diploma or bachelor’s degree holder. Applicants with specialization in IT related fields/majors would be ideal but not mandatory.
At least 2-3 years of experience in in related areas, or equivalent education or combination of education and experience.
Knowledge of desktop end-user technologies and troubleshooting, including PCs, virus / malware protection, iOS, Android, Windows Phone, Windows 10.
Experience supporting office automation software and tools including MS Office 365 suite.
Desire to stay abreast of best practices and technologies that affect the business and ability to retain new skills.
Advanced problem-solving skills and the ability to develop creative solutions proactively.
Excellent written and oral communications skills, including ability to document issues and resolutions.
Excellent interpersonal skills and customer focus with ability to work collaboratively and deliver high-quality outcomes for IT and non-IT colleagues.
Team player with ability to work independently in a distributed work environment with flexibility to handle on-call responsibilities.
Come join us!
Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, veteran status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.