Energizer International Customer Service Analyst in Petaling Jaya, Malaysia
This is Energizer Holdings, Inc.
Energizer Holdings is leading the charge to connect our brands, our people and the products we offer to the world more than anyone else. Together, we’re creating a game plan for the future – one that defines where and how we’ll play, and what it takes to win.
Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared values and passion for winning make us one team. Whatever your specialty, you’ll find that excelling at Energizer Holdings provides opportunities to grow in ways you never expected.
Do you have what it takes to be part a team pioneering a new business unit and be part of its history?
We are currently looking to hire a new International Customer Service Analyst for our Handstands category of products. Reporting to the Supply Chain Manager, this exciting role would provide exceptional customer service to meet International Distributors’ orders and be responsive to the needs of business growth.
This is an ideal role for a detailed oriented talent who is looking for a challenging and rewarding career in an ideas-filled dynamic environment.
Manage and process all order exceptions & deductions working with various parties like Finance and Controllership, Commercial, Distribution Center (Credit block, Product withdrawal/returns, Distribution shortage/damaged). Generate/Issue Credit/Debit Note if necessary
Work closely with respective sourcing locations’ Deployment Planner to ensure on time product availability
Manage product phase in/phase out
Work closely with Distribution Center on orders being released for timely picking & delivery and or product returns
Work closely with Shipping for on time shipping document availability
Ensure on time dispatch of shipping document to Distributor to avoid penalty and demurrage claim
Maintains and ensure that customer order forms are updated and reflect correct product details and pricing
Meet agreed Line Item Fill Rate & On Time Delivery metrics, and take the necessary escalation protocol should there are major supply issues
Ensure compliance of Hazmat (Dangerous Goods) handling, shipping & documentation by Suppliers
Super User of SAP OTC Module
Manage Demand Forecast by liaising with Distributor for on time forecast submission, validating actual orders against forecast and transferring them to Demand Planning group
Partnership with Internal Stakeholders to provide sound customer service, Distributor, product and quality complaint, product enquiries and for on time new customer setup
Work closely with internal stakeholder to smoothen phase in/phase out of product and timely communication with Distributors
Continuously seeks ways and means to enhance/improve existing order fulfilments, deliveries/shipping process & procedures
Measure and maintain a set of KPI in relevant to Customer Service performance
Required Skills and Experience
Degree in Business, Supply Chain, Industrial Engineering preferred
A minimum of 3 years’ experience in Customer Service or related
Good Interpersonal skills with proficient use of English and Mandarin (to communicate with Stakeholders in Chinese speaking environment)
An eye for detail and a Customer Focus mind-set
Knowledgeable in import and export process
Experienced in the SAP OTC would be preferred
An Offer to Grow On
Energizer offers a competitive compensation package which includes medical and retirement savings coverage, paid holidays. Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.