Energizer Executive, Consumer Care in Seoul, South Korea
This is Energizer Holdings, Inc.
At Energizer Holdings, we are passionate about bringing our brands and products to the world better than anyone else. It’s our passion and drive that makes us proud stewards of iconic brands including AC/Pro, Armor All, Energizer, Rayovac and STP, part of our broad portfolio of products that millions of consumers know, trust, and rely on every day.
When you come to work here, you’ll quickly see that we love what we do, we care about each other, and we continuously learn and improve to meet the needs of our customers and consumers around the world.
We have talented colleagues around the world with varied skillsets, backgrounds and experiences, and we embrace this diversity because it’s a big part of what helps us deliver results to grow the company. Whatever your specialty, you'll find that excelling at Energizer provides opportunities to grow in ways you never expected.
Come join our team!
Reporting to Brand Manager Korea, this role is accountable for all of consumer responses in South Korea, including taking and responding to consumer questions, handling complaints and reporting on these in line with Energizer Holdings’ (EHI) global guidelines and processes. You will also assist in the development and execution of consumer promotions to drive brand share and sales in line with commercial goals; coordinate and implement e-commerce images, content and information in line with global brand guidelines for agreed priority customers in Korea.
Leads and manages the local market consumer response process and program in line with global consumer response guidelines. Manages local consumer response expenses in line with annual budget
Assists in the implementation of consumer promotions for Korea including project management, translations where possible and execution to align with driving brand and commercial
Leads monthly reporting of consumer response data and escalates critical and urgent cases to Senior Brand Manager and Global Consumer Response Team
Assists in the development of consumer promotions as per approved cycle plan to maximize brand and sales performance. May include leading consumer promotion with agency, development of POS, visibility materials, project management, retailer events, push girls and in store demo’s
Works closely with local sales teams to maximize opportunities and ensure effective implementation of strategies and plans within major channels and customers
Required Skills and Experience
Minimum five years’ working experience in consumer response within consumer products or similar industry
Possess in depth understanding of local consumer response laws, guidelines and consumer rights
Team player; able to communicate with internal (cross-functional teams) and external (consumers and agency partners) confidently
Demonstrate strong critical thinking and problem-solving skills (linked to consumer response)
Computer-savvy. Experienced in using Microsoft Office tools, consumer response tools and reporting data
Strong written and verbal Korean language skills; equipped with good English language
Some marketing experience, ideally consumer promotions would be a plus
Working Relationships & Environment
This role reports to Brand Manager of Korea. Key relationships internally include the Brand Manager, Brand Activation Manager, Category Development team, Commercial team, Finance and Supply Chain. Externally, this role will have regular engagement with consumers and agency partners.
An Offer to Grow On
Come join us!
Energizer offers a competitive total rewards package which includes a range of health, wellness and retirement savings coverage, paid time off and holidays, and many opportunities to learn, develop and grow. At Energizer, you’ll have the opportunity to contribute and make an impact every single day.
Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.