Energizer Customer Service Analyst (Shanghai, China) in Shanghai, China
This is Energizer Holdings, Inc.
Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we’re a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.
Manage Order Processing within Established Procedure
Manage orders entries by sourcing location and to ensure timely communication with customers about order status.
Manage and process all order exceptions & deductions working with various parties like Finance and Controllership, Commercial, Distribution Center (eg. Credit block, Product withdrawal/returns, Distribution shortage/damaged). Generate/Issue Credit/Debit Note if necessary.
Work closely with respective sourcing locations’ Supply Planner to ensure on time product availability.
Manage product phase in/phase out.
Work closely with Distribution Center on orders being released for timely picking & delivery and or product returns.
Work closely with freight forwarder/3PL on time shipping document availability. And ensure on time dispatch of shipping document to Customers.
Meet agreed Service Level Fulfillment metric and take the necessary escalation protocol should there are major supply issues (delay, disputes etc).
Only if applicable, generate proforma invoice and ensure advance payment received or LC are prepared & negotiated cleanly to avoid any Receivable issues.
Super User of SAP OTC Module.
What we are looking for
Ideally 3+ years relevant work experience in order management and customer service.
Working knowledge of Order to Cash system
Preferably strong user in SAP, iScala or large scale ERP environment
Experience working in a matrix environment in a global multi-national company would be advantageous.
Any industry experience is acceptable
Independent and meticulous, results-oriented, detailed, accurate personality
Good communication and interpersonal skills, clear written English language skills
Ability to support working on public holidays and given replacement in lieu
Customer Focusedin terms of putting full dedication in meeting the needs of internal and external customer
Problem-Solvingin terms of able to approach problems from different perspectives & persevering to find a solution
Able to collaborate with colleague on operational issues and escalate to Supervisor/Manager if necessary.
Create positive working relationship with external and internal parties.
Able to communicate and bridge through Commercial on specific ad hoc requirement/complaints
Come join us!
Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.