Energizer Customer Service Associate (Italian Speaking) in Warsaw, Poland
This is Energizer Holdings, Inc.
We're leading the charge as the new Energizer, connecting our brands, our people and the products we offer the world. Together, we're creating a game plan for the future – one that defines where and how we'll play, and what it takes to win.
Our 5,000 colleagues hail from all backgrounds, nationalities and walks of life, but our shared values and passion for winning make us one team. Whatever your specialty, you'll find that excelling at Energizer Holdings provides opportunities to grow in ways you never expected.
Energizer are seeking a customer orientated Customer Service Associate to manage and maintain excellent client relationships. This exciting opportunity will allow you to be the first line of communication for Energizer and enable you to demonstrate our corporate vision of outstanding customer service to all through effective order management and building lasting relationships with customers, especially those under your responsibility.
Processing of customer orders with a high level of accuracy ensuring product availability and managing order transportation.
Understanding specific customer needs from packing requirements through to transportation and lead time management.
Management of any customer returns.
Ensuring accurate customer profiles are maintained on database.
Proactive customer engagement. For example, managing expectations on product availability, delivery times and delays and dealing with issues related to sales over forecast.
Respond to all customer queries and complaints within agreed response times.
Use daily/weekly/monthly reports to drive decisions on own accounts
Work collaboratively with Supply and Demand Planning teams to manage product availability issues
Working with Accounts Receivable team to deal with queries effectively.
Seeking to review and implement continuous improvement to day to day role ensuring best practice always maintained.
Required Skills and Experience
Ability to speak English Polish and Italian
Educated to a minimum of “A level” or equivalent to include English and Maths
Highly developed IT skills and proficient with Microsoft Office tools
Ability to work as part of a team as well as on own initiative
Order management experience and client interaction experience
An Offer to Grow On
Energizer offers a competitive compensation package which includes medical and retirement savings coverage, paid holidays. Energizer is an equal opportunity employer, and we prohibit discrimination based on age, colour, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.