Energizer Customer Service Master Data Specialist in Warsaw, Poland
This is Energizer Holdings, Inc.
We’re leading the charge as the new Energizer, connecting our brands, our people and the products we offer the world. Together, we’re creating a game plan for the future – one that defines where and how we’ll play, and what it takes to win.
Our 5,000 colleagues hail from all backgrounds, nationalities and walks of life, but our shared values and passion for winning make us one team. Whatever your specialty, you’ll find that excelling at Energizer Holdings provides opportunities to grow in ways you never expected.
As a Master Data Specialist you contribute to the team’s achievement of the objectives set for Customer Supply Chain. Actively demonstrate our corporate vision of outstanding customer service to all stakeholders through effective Master Data management. You will be responsible to execute the master data creation, data correction and all task related to support and maintain SAP data.
Ensure Master data and systems (i.e. SAP, EDI), are set up first time right to enable our vision of delivering outstanding customer service to external and internal customers, by enabling Order to Bill and Bill to Cash process to work smoothly end to end.
Accurate and timely management of Product, Customer and Pricing Master Data, setting up of hierarchies etc. This includes creation of new MD, defining products for relevant Sales Orgs and checking completeness as well as review of changes/ SKU switches and blocking /delists as required.
Work closely with CAAs to ensure updates to customer own codes are done accurately and on time (run regular checks as agreed with CSC Manager.
Be data, systems and reporting ‘super user’ within the team who understands data structures and functionality and works with wider European user and IT community on enhancing these.
Act as a CSC Systems Lead that maintains procedures, identifies and shares best practice and supports CSC Manager and team members with adoption of those best practices, process changes but also ad hoc queries.
Always drive consistency and best practice solutions within the CSC team.
Support CSC Manager by identifying and leading activities for business or system improvement opportunities, with focus on Cost to Serve activities and / or CIP.
Analysis and reporting:
Analyze trends and improvement opportunities for Cost to Serve and CIP – using VAS reporting and Warehouse and Transportation reporting
Analyze service loses, adherence to minimum order quantities etc.
Set up and run regular (daily/monthly/weekly) execution of Departmental Reporting: CSC Service Level KPI’s, QTR, error reporting /investigation and resolution
Maintain up-to-date knowledge of SAP, and supporting processes, making sure that the CSC Department are trained to high standards in their effective day-to-day usage.
Be fully confident with the day-to-day work of the Department and able to support systems related projects (including systems testing) and wider initiatives, etc.
Other activities required as part of the operational work of the CSC Department from time to time like ad hoc analysis or support for projects identified for the Region.
Required Skills and Experience
Strong experience in SAP, Excel, e-condition and proficient with Microsoft Office tools
Strong customer service mind set
Proven track record of creating solutions in use of data and systems
Good team player, comfortable working as part of a matrix environment
Fluent English / Polish
Experience in Supply chain and Material Master data
An Offer to Grow On
Energizer offers a competitive compensation package which includes medical and retirement savings coverage, paid holidays. Energizer is an equal opportunity employer, and we prohibit discrimination based on age, colour, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.