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Energizer Customer Supply Chain Team Leader ‎ in Warsaw, Poland

This is Energizer Holdings, Inc.

At Energizer Holdings, we are passionate about bringing our brands and products to the world better than anyone else. It’s our passion and drive that makes us proud stewards of iconic brands including AC/Pro, Armor All, Energizer, Rayovac and STP, part of our broad portfolio of products that millions of consumers know, trust, and rely on every day.

When you come to work here, you’ll quickly see that we love what we do, we care about each other, and we continuously learn and improve to meet the needs of our customers and consumers around the world.

We have talented colleagues around the world with varied skillsets, backgrounds and experiences, and we embrace this diversity because it’s a big part of what helps us deliver results to grow the company. We support flexible working arrangements wherever possible. Whatever your specialty, you'll find that excelling at Energizer provides opportunities to grow in ways you never expected.

Come join our team!

Position Summary

Energizer are seeking a customer orientated Customer Service Team Leader to manage team and maintain excellent client relationships. This exciting opportunity will allow you to be the first line of communication for Energizer and enable you to demonstrate our corporate vision of outstanding customer service to all through effective order management and building lasting relationships with customers, especially those under your responsibility.

Accountabilities

  • Processing of customer orders with a high level of accuracy ensuring product availability and managing order transportation.

  • Understanding specific customer needs from packing requirements through to transportation and lead time management.

  • Manage and develope team.

  • Management of any customer returns/complains.

  • Contact with customers and ENR fuctions

  • Proactive customer engagement. For example, managing expectations on product availability, delivery times and delays and dealing with issues related to sales over forecast.

  • Use daily/weekly/monthly reports to drive decisions on managed scope

  • Work collaboratively with Supply and Demand Planning teams to manage product availability issues

  • Working with Accounts Receivable / Customer Master Data team to deal with queries effectively.

  • Seeking to review and implement continuous improvement to day to day role ensuring best practice always maintained.

  • Continuously strive to achieve personal development supporting business objectives.

  • Ongoing contionous improvement aproche/ initiative related with scope.

  • Ready for new challenges.

  • EDI/Hybris roll out.

  • Participation in the projects.

  • Others tasks.

Required Skills and Experience

  • Educated to a minimum of “A level” or equivalent to include English/others languages and Maths

  • Language Skills (English is a must be)

  • Team management eexperience

  • Highly developed IT skills and proficient with Microsoft Office tools

  • Ability to work as part of a team as well as on own initiative

  • Passionate about customer service

  • highly organized and able to manage deadlines effectively and efficiently

  • High levels of attention to detail

  • flexible and responsive working style, out of the box thinking

  • good communicator

  • Tenacity, common sense

  • Initiative

Preferred Skills and Experience

  • Graduate level or equivalent, desirable

  • Experience and knowledge of the SAP system

  • Experience of working within a similar business environment – FMCG

  • Previous experience in a similar Customer Service role

  • Team player mindset

Working Relationships & Environment

  • Reports to Sr CSC Manager

  • External collaboration will include Customers, 3PLs – Warehouse /Carriers

  • Internal collaboration: Sales Team, Demand Planning, AR, Finance, Area W&D, Supply Planning but also Regional Marketing / visibility & co-packin, Comercial

  • Predominantly office based

  • Customer visits from time to time

Come join us!

Energizer offers a competitive total rewards package which includes a range of health, wellness and retirement savings coverage, paid time off and holidays, and many opportunities to learn, develop and grow. At Energizer, you’ll have the opportunity to contribute and make an impact every single day.

Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.

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