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Energizer Customer Supply Chain Team Leader in Warsaw, Poland

This is Energizer Holdings, Inc.

Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we’re a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.

Position Summary

Energizer are seeking a customer orientated Customer Service Team Leader to manage team and maintain excellent client relationships. This exciting opportunity will allow you to be the first line of communication for Energizer and enable you to demonstrate our corporate vision of outstanding customer service to all through effective order management and building lasting relationships with customers, especially those under your responsibility.

Accountabilities

  • Processing of customer orders with a high level of accuracy ensuring product availability and managing order transportation.

  • Understanding specific customer needs from packing requirements through to transportation and lead time management.

  • Manage and develop the team.

  • Management of any customer returns/complains.

  • Contact with customers and ENR functions.

  • Proactive customer engagement. For example, managing expectations on product availability, delivery times and delays and dealing with issues related to sales over forecast.

  • Use daily/weekly/monthly reports to drive decisions on managed scope.

  • Work collaboratively with Supply and Demand Planning teams to manage product availability issues.

  • Working with Accounts Receivable / Customer Master Data team to deal with queries effectively.

  • Seeking to review and implement continuous improvement to day-to-day role ensuring best practice always maintained.

  • Continuously strive to achieve personal development supporting business objectives.

  • Ongoing continuous improvement approach/ initiative related with scope.

  • Ready for new challenges.

  • EDI/Hybris roll out.

  • Participation in the projects

Required Skills and Experience

  • Educated to a minimum of “A level” or equivalent.

  • English is a must/ any other languages will be an added advantage.

  • SAP experience and knowledge is mandatory; experience working within a similar business environment (FMCG) will be preferred.

  • Team management experience

  • Highly developed IT skills and proficient with Microsoft Office tools

  • Ability to work as part of a team as well as on own initiative.

  • Passionate about customer service

  • Highly organized and able to manage deadlines effectively and efficiently.

  • High levels of attention to detail

  • flexible and responsive working style, out of the box thinking.

  • good communicator

  • Tenacity, common sense

  • Initiative

Come Join Us!

Energizer offers a competitive total rewards package which includes a range of health, well-being and retirement savings coverage, paid time off and holidays, and many opportunities to learn, develop and grow. At Energizer, you’ll have the opportunity to contribute and make an impact every single day.

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