Energizer Holdings, Inc. Engineer III, End-User Computing in Warszawa, Poland
What you'll love about this job
Global Environment, High IT Standards, Great Brands, Team Work.
This is Energizer Holdings, Inc.
Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we’re a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.
This position is a key member of the Global Information Technology Infrastructure team responsible for delivering IT services within the end-user computing environment and providing technical assistance to business users. This position is also accountable for triaging end user issues, as well as resolution of IT assets and office automation issues, including PCs, printers, mobile devices and networks. Reviews requests prior to escalating to next level support. Assists with small project implementation.
Main Job Tasks and Responsibilities:
Respond to requests for technical assistance in person, via phone, electronically or otherwise
Log all IT interactions and maintain communication logs in ticketing system
Provide hardware/software support, including responsibility for IMAC, Desktop, Laptop, Printer, Mobile Devices, etc.
Research and resolve technical issues within agreed SLA KPI targets using global standard ticketing tool, and assist in problem analysis and reporting
Provide audio visual support
Update existing and create new support documentation for communication to global support personnel
Follow standard EUC procedures and best practices in arriving at issue resolution
Install, configure, and troubleshoot all approved software as per Energizer guidelines
Provide Smarthands support for network and server teams, including providing onsite support, maintenance, backup and recovery of local network, server and voice communication resources
Provide PC user training
Provide white-glove support for VIP’s
Identify and escalate situations requiring urgent attention through use of on-call list, team leadership, and other appropriate resources
Track and route problems and requests through to completion, providing timely updates when applicable
Maintains integrity of energizer’s active directory system.
Lead, assign, and actively participate in IT projects and related tasks.
Architect, supervise and participate in the implementation of technologies and platforms supporting a complex corporate infrastructure
Mentor other EUC Engineers
IT Asset Management
Manage PC/Printer Site Assets, including inventory for PC/Printers, management of PC disposal and physical PC and printer placement and moves (where applicable)
Complete inventory refresh as required annually
May serve as site purchaser for infrastructure devices (non-US)
Maintain spare parts inventory
Perform monthly audit requirements
Technology Solution Deployment & Enhancement
Deploy and install physical assets, including determining local staging requirements, coordinating with business, and completing testing activities
Complete assigned project deliverables, including conducting Software/Application compatibility testing
Stay abreast of industry trends and recommend areas of improvement
IT Compliance & Audit
Help drive and adhere to global IT policies and standards
Contribute to IT audits
Other Duties and Responsibilities
Shipping, receiving, and inventory control of loaner equipment
Contributions to the continuous improvement of processes pertaining to the delivery of superior customer service
Miscellaneous projects as assigned.
What we are looking for
Associates Degree or High School diploma plus five years' experience in related area; three or more years' experience with degree
Knowledge of desktop end-user technologies, including PCs, iOS, Android, Windows Phone, and Windows
Experience supporting office automation software and tools including MS Office
Desire to stay abreast of best practices and technologies that affect the business and ability to retain new skills
Advanced problem solving skills and the ability to develop creative solutions proactively
Demonstrated ability to multi-task
Excellent written and oral communications skills, including ability to document issues and resolutions
Excellent interpersonal skills and customer focus with ability to work collaboratively and deliver high-quality outcomes for IT and non-IT colleagues
Team player with ability to work independently in a distributed work environment with flexibility to handle on-call responsibilities
Proficient in English and local languages
Preferred Skills and Experience
6+ months of experience working directly with end users
Experience with large multi-national consumer products company
Come join us!
Energizer is an equal opportunity employer, and we prohibit discrimination based on age, colour, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.